Description

We are looking for a Customer Success Manager to join Seenit’s CS team. Our customers are some of the largest Fortune 100 companies in the world making this such an exciting opportunity to drive real value and change with enterprise customers. Our customers challenge the status quo using Seenit to engage their employees in video projects. You’ll have the opportunity to collaborate with them to make measurable impact on their business goals using employee video.

You will be joining a growing Customer Success Team and a business that puts its customers at the heart of everything. This is an opportunity for someone who wants to enable value, build relationships with senior stakeholders at huge organisations, and help transform and shape the way we support our customers both technically and creatively. This is an exciting time to join the business with employee engagement becoming a priority for every business and the explosion of the user-generated content category.

The ideal candidate will have experience working at a SaaS business with experience rolling out software at Enterprise-sized businesses. They will be confident managing and bringing together senior stakeholders by identifying opportunities to scale. They will also have managed a customer journey from supporting the onboarding process to strategic planning to adoption to retention to growth working collaboratively with internal teams including Creative Services, Sales, Product, Marketing, and Engineering.

We really live our values at Seenit so take a look through those below and if it sounds like you, we’d love to hear from you!

Please note that this role is a UK based role.

Responsibilities

• Deliver value through joint success planning and enablement of your customers
• Create strategic account plans
• Manage a £1m+ ARR portfolio of customers
• Ensure strong customer health scores
• Drive high net revenue retention through balancing retention and growth
• Run onboarding, training, reviews, discovery and creative sessions
• Working closely with our Professional Services Team to ensure customers experience enhanced value through our services offering.
• Identify and support opportunities for upsell and cross sell growth
• Collaborate with the Product Team to ensure we innovate and build value driven solutions for our customers
• Work with marketing to create scalable touchpoints and on customer case studies

Requirements

• 4 years+ in a Customer Success role, preferably within the SaaS industry
• Experience working with large corporate businesses (5,000+ employees)
• Basic understanding of SaaS industry
• A real passion for Customer Success and the wider CS Community
• Creative approach to problem solving
• Excellent communication skills including active listening, storytelling and an innate drive to solve customer challenges
• Fantastic presentation skills, and the ability to absolutely ‘own’ a room
• A real passion for customer empathy, and the drive to always put the customer at the heart of everything you do
• Some experience using tools such as Hubspot, Planhat, Gmail and Google Docs is a bonus
• An interest in video and the UGC space
• Commercial Experience around contract negotiations and procurement
• Knowledge of, and a passion for the Employer Brand or Internal Communications space is desirable